Privacy Policy

Effective Date: March 27, 2026

Austin Home Service Pros ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at austinhomeservicepros.com or use our services.

1. Information We Collect

We collect information you provide directly to us when you request a consultation, schedule a service, or contact us. This may include:

• Contact information: your name, email address, phone number, and home address
• Project details: descriptions of the work you need, photos, home inspection reports, and related documents
• Communication records: messages you send through our contact forms, email, or phone

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, pages viewed, and referring URL. This data is collected through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Provide consultations and estimates for home services
• Schedule and coordinate service appointments
• Communicate with you about your projects, appointments, and account
• Improve our website and services
• Send relevant updates about our services (you can opt out at any time)
• Comply with legal obligations

3. Third-Party Services

We use trusted third-party services to operate our business and website. These services may have access to your information only as needed to perform their functions:

• Jobber: our scheduling and quoting platform, used to manage service requests and appointments
• Vercel: our website hosting provider
• Sanity CMS: our content management system for website content
• Google Analytics: used to understand how visitors use our website so we can improve the experience

Each of these providers has their own privacy policies governing how they handle data. We encourage you to review their policies.

4. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our business (as described above)
• When required by law, such as in response to a subpoena or legal process
• To protect the rights, property, or safety of Austin Home Service Pros, our customers, or others

5. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Essential cookies: ensure the website functions properly
• Analytics cookies: help us understand how visitors interact with our site (via Google Analytics)

You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill the purposes described in this policy, and comply with legal obligations. Consultation and project records are typically retained for seven years to meet business and tax requirements. You may request deletion of your data at any time (see Section 7).

7. Your Rights

You have the right to:

• Access: request a copy of the personal information we hold about you
• Correction: request that we correct any inaccurate or incomplete information
• Deletion: request that we delete your personal information, subject to legal retention requirements
• Opt out: unsubscribe from marketing communications at any time

To exercise any of these rights, contact us at info@austinhomeservicepros.com or call (737) 377-2519. We will respond to your request within 30 days.

8. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will promptly delete that information.

9. Security Measures

We take reasonable measures to protect your personal information from unauthorized access, use, alteration, and disclosure. Our website uses HTTPS encryption, and we limit access to personal data to employees and contractors who need it to perform their duties. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Texas Privacy Compliance

Austin Home Service Pros operates in the State of Texas and complies with applicable Texas privacy laws, including the Texas Identity Theft Enforcement and Protection Act. If we become aware of a data breach affecting your personal information, we will notify you as required by Texas law (Tex. Bus. & Com. Code Ch. 521).

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

See also our Terms of Service.